These are concluded between:
- REDHAWK TECHNOLOGIES (OPC) PRIVATE LIMITED, an Indian company with registered office at hatiya gachi ward-31,Bihar, chaired by Mr Amanullah Khan, below, named iDebrid or Service.
After ordering online, you will receive an email confirmation from HawkTurbo containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your account activation will be completed within 5 minutes of a confirmed successful payment (i.e. near instantly).
If you wish to query a delivery please contact us at https://helpdesk.idebrid.com .
If for any reason you are not completely satisfied with your purchase we will give you a 3-day money-back guarantee from the time you start your subscription. Please contact us at https://helpdesk.idebrid.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply if we determine that your refund request is fraudulent and your purpose of signing up and paying for the service was to claim a refund after use.
If our services are inaccessible for a considerable period of time, we guarantee a compensation period equal to the duration of the service unavailability for every impacted user of our service.
Payments for services are non-refundable and final in all but the most exceptional cases (fraud, crucial typing error).
Refund requests are handled on a case-by-case basis and only provided in the same form and same currency as the initial payment was made. It will appear on your credit card or bank statement within 10 business days.
Refunds for blocked accounts (please refer to terms of service) are not possible.
Requests for refund should be requested to our customer service
Your request will be reviewed within 2 business days.